Shipping 

We ship our packages through our designated logistics partners. The shipment price differs based on the country of shipment and is calculated individually in the checkout stage of purchase. 
 

The approximate time of shipment will be provided to you at the checkout stage of the purchase, however, NH Global does not guarantee that the products will always be delivered in the predicted time, since multiple factors have to be accounted for and are out of NH Global’s control. NH Global is not liable for any damages or other penalties for the potential delay in delivery. 

If one of the ordered products is out of stock, we will split the order into multiple shipments. The products in stock will be shipped immediately, while others will follow after they are available. 

You or a person may accept the shipment with your permission. If you are unavailable at the time of shipment, the courier will send you instructions on where you may pick up your package. 

The receipt for your order will be delivered to your designated email within 24 hours after placing the order. The receipt has to be paid in full for NH Global to ship the ordered products. If the receipt is not paid in full by the designated deadline, marked on the receipt, we will cancel the order and inform you of the cancellation. 

NH Global d.o.o. reserves the right to cancel any orders due to products being out of stock regardless of the reason. 

After placing an order, changing the terms of the delivery or delivery information is no longer available, unless otherwise agreed upon with the courier. 

Please check with your customs office to see if you can import the items ordered and if any additional licenses or permits are needed. NH Global is exempt from any fees and/or charges related to importing of ordered goods. The client is solely responsible for ensuring that the products are permitted in the country of delivery. 

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your package. For information regarding any taxes, customs duties, or fees, please refer to the carrier or contact us at info@butters.si. 

Unclaimed Shipping Orders

In case the order has been shipped to the address you provided and you fail to arrange for the pick-up of the order in the period provided by the delivery service (courier) the order shall be deemed Unclaimed. 

In such an event, you may be charged with an Unclaimed Shipping Order surcharge equal to the amount of the return shipping costs. You hereby consent to this surcharge and give your consent to charge such surcharges via the payment method which you have provided in the order process.

The last revision of this policy was made on 21st November 2024.